KNIGHT VINTAGE LIMITED
Customer service
Before you request
Use the product measurements and our choosing guide to compare options. If you need clarification, email info@knightvintage.com with the product name and the detail you want checked. We cannot guarantee suitability for a particular fit, layering or use without discussing your requirements.
How we respond
Requests are reviewed before acceptance. We will confirm stock, the exact item and delivery options in a personal reply. No automated response time or weekend staffing promise is made. Please keep your request number and allow time for a reply before sending a duplicate. A checkout confirmation is not a reservation of stock.
Changing details
Contact us promptly if your address, selected option or required delivery date changes. We will explain what can still be changed before accepting or dispatching an order. Do not assume a note entered at checkout has been agreed: special requirements need an explicit response. We do not offer alteration or authentication services through this checkout.
Problems and complaints
For a missing, damaged or incorrect item, send the request number and a clear description. Photographs can help where appropriate but are not a condition of your statutory rights. We will explain the proposed remedy and next steps. If you disagree, ask for a written review. This service policy does not reduce your cancellation rights or remedies under consumer law.