KNIGHT VINTAGE LIMITED
Returns and cancellation
Changing your mind
For eligible distance purchases, a UK consumer normally has 14 days from receiving the goods to tell us they wish to cancel, then a further 14 days to send the goods back. Email info@knightvintage.com with your name, order reference and a clear cancellation statement. A special form is not required. A request can be withdrawn before acceptance without payment here.
Returning safely
Contact us first so we can confirm the correct return arrangements; do not assume a catalogue photograph or packaging label is a return address. Handle goods only as needed to inspect them, keep accessories together and pack securely. For a change-of-mind return you bear the direct return cost unless we agree otherwise. You may choose a tracked service but tracking is not a blanket condition of legal rights.
Refunds and deductions
Where the statutory cancellation right applies, reimbursement includes standard outbound delivery and is normally due within 14 days of return receipt or evidence of return, whichever is earlier. Enhanced delivery costs are not automatically refundable. A lawful deduction may apply for handling beyond what is necessary to establish the nature, characteristics and functioning of goods; we will explain any proposed deduction.
Faults and exclusions
Faulty, misdescribed or unsuitable-for-agreed-purpose goods have separate statutory remedies, including the short-term right to reject where applicable. Tell us promptly and we will arrange an appropriate remedy without charging a return cost that is our responsibility. No blanket no-return rule applies to second-hand clothing. Any genuine statutory exception, such as clearly personalised goods, must be explained before an order is accepted; ordinary option selection alone is not described here as custom manufacture.